Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of AbroadMate's AI-powered chat agent service ("Service") operated by AbroadMate ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.

If you disagree with any part of these terms, then you may not access the Service. Your continued use of the Service constitutes acceptance of any changes to these Terms.

2. Service Description

AbroadMate provides an AI-powered chat agent service designed to assist study abroad agencies in:

• Handling student inquiries about study abroad programs
• Providing information about universities and admission requirements
• Offering guidance on visa processes and documentation
• Qualifying and routing leads to appropriate counselors
• Supporting both English and Bangla languages

The Service is designed to supplement, not replace, professional counseling and advice from qualified education consultants.

3. User Accounts and Registration

To access certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Update your account information as needed
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

4. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Collect or harvest personal information from other users
• Use the Service to send spam or unsolicited communications
• Impersonate another person or entity
• Violate any applicable laws or regulations

5. AI Service Limitations

You acknowledge and agree that:

• Our AI chat agent provides general information and guidance
• AI responses may not always be accurate or complete
• The Service should not be considered professional legal or educational advice
• Human verification is recommended for important decisions
• AI learning may improve responses over time
• Service availability may vary and is not guaranteed 100%

6. Subscription and Payment Terms

Our Service is offered on a subscription basis with the following terms:

• Monthly or annual subscription plans available
• Payment required to continue service
• Auto-renewal unless cancelled before billing cycle
• Price changes will be communicated 30 days in advance

All payments are processed securely through our third-party payment providers.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by AbroadMate and are protected by:

• International copyright laws
• Trademark protections
• Trade secret laws
• Other intellectual property rights

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our Service, you consent to:

• Collection of data as described in our Privacy Policy
• Processing of data for service improvement
• Storage of chat conversations for specified periods
• Sharing of data with partner agencies as applicable

For detailed information about our data practices, please review our Privacy Policy.

9. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement or title
• Accuracy or completeness of information
• Continuous or error-free operation

We do not warrant that the Service will meet your requirements or that any errors will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ABROADMATE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, or consequential damages
• Lost profits, data, or business opportunities
• Damages arising from use or inability to use the Service
• Third-party actions or content