Privacy Policy
Your privacy is important to us. This policy explains how AbroadMate collects, uses, and protects your information.
Effective Date: June 22, 2025
Last Updated: July 23, 2026
1. Introduction
This Privacy Policy ("Policy") explains how AbroadMate ("Company," "we," "our," or "us") collects, uses, discloses, and safeguards information processed through our platform. As a provider of B2B technology solutions for study abroad agencies, we recognize the importance of protecting the confidentiality and integrity of both agency and student data.
By accessing or using our services, you ("Agency," "you," or "your") acknowledge that you have read, understood, and agreed to the practices described in this Policy.
2. Information We Collect
We collect and process information solely for legitimate business and service delivery purposes, including but not limited to:
Agency Data
- Organization name and business registration details
- Business contact information (email, phone, address)
- User account credentials and authentication data
- Billing and payment information
- Service usage patterns and preferences
Student Data (as submitted by agencies)
- Personal identification details (names, email addresses)
- Academic records and qualifications
- Identification documents (passport, national ID)
- Study abroad preferences and goals
- Application preferences and requirements
- Financial information related to study abroad budget
System and Usage Data
- Login timestamps and session information
- System interactions and feature usage
- Technical diagnostics and performance metrics
- Device and browser information
- IP addresses and location data (anonymized)
3. Purpose of Processing
Service Delivery
- Providing, maintaining, and enhancing AbroadMate's services
- Facilitating secure communication between agencies, students, and partner institutions
Compliance & Analysis
- Ensuring compliance with legal and regulatory obligations
- Conducting anonymized, aggregated analysis to improve system performance
Important Notice
Under no circumstances is data sold, rented, or used for unauthorized marketing purposes.
4. Data Security Measures
Encryption
Data is encrypted both in transit (TLS/SSL) and at rest (AES-256).
Access Management
Multi-layered authentication and role-based access restrictions.
Confidentiality Controls
Agency personnel are solely responsible for granting and managing access rights; AbroadMate employees cannot access agency data without explicit authorization.
Monitoring & Audit
Comprehensive logging of access and modifications to ensure traceability and accountability.
5. Data Retention and Deletion
- Data is retained only for as long as is necessary to fulfill the purposes described in this Policy or as required by applicable law.
- Agencies may request the deletion of their data at any time, and such data will be permanently removed from production systems.
- Backup copies may be retained for up to 90 days following deletion requests, after which they will be permanently purged.
- If you are a student who contacted an agency through Facebook Messenger or WhatsApp, see Facebook & WhatsApp Data Deletion Instructions for how to request deletion of your own data.
6. Facebook & WhatsApp Data Deletion Instructions
AbroadMate connects to Facebook Messenger, Facebook Pages, and WhatsApp Business on behalf of study abroad agencies. When you message an agency through one of those channels, we store the message content, your Facebook-provided name and Page-scoped ID, or your WhatsApp phone number, together with the conversation history needed to answer you. You may ask us to delete that information at any time, free of charge.
How to request deletion
- Send an email to info@abroadmate.co with the subject line “Data Deletion Request”.
- Tell us which channel you used and include the matching identifier: the Facebook Page you messaged and the name on your Facebook profile, or the WhatsApp phone number you messaged from.
- We reply to confirm the request and, where the identity is not obvious from the message thread itself, ask you to verify it from the same Facebook account or phone number.
- Alternatively, you can revoke AbroadMate's access at any time from Facebook → Settings & Privacy → Settings → Apps and Websites, and then email us to have the data already collected erased.
How long it takes
- We acknowledge every request within 2 business days.
- Your data is erased from our production systems within 30 days of us verifying the request.
- Encrypted backups are rotated out within a further 90 days, after which no copy remains.
- We will email you a confirmation once the deletion is complete.
What gets deleted
Your messages, contact record, conversation history and summaries, any AI memory derived from your chats, and any documents you sent through the channel. We may retain a minimal record of the deletion request itself, plus anything we are legally required to keep (for example transaction records), in each case with your personal identifiers removed.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@abroadmate.co
Address: Northern Khan Heights, Plot 34, Main Road 03, Mirpur, Dhaka